Refund Policy

Thank you for choosing our VR games store. We aim to provide an immersive and enjoyable gaming experience. If you are not satisfied with your purchase, we are here to help.

Refund Eligibility

Refunds are available for VR games and experiences under the following conditions:

• The refund request must be submitted within 14 days of purchase.
• Refunds are available only if the VR game has not been played for more than 2 hours.
• Refunds are not available for in-game purchases, downloadable content (DLC), or special edition items.
• VR hardware or accessories must be returned in original packaging and in unused condition for a refund.

How to Request a Refund

To initiate a refund, please contact our customer support team via email at [email protected] with the following details:

• Your order number or receipt.
• The title of the VR game or product.
• The reason for your refund request.
• Any relevant screenshots or evidence (if applicable).

Refund Process

Once we receive your refund request, we will review it within 5 business days. If approved, the refund will be processed to your original payment method. Please allow 5-7 business days for the refund to appear in your account.

Non-Refundable Cases

Refunds are not granted under the following circumstances:

• Requests made after 14 days of purchase.
• VR games that have been played for more than 2 hours.
• In-game purchases, DLC, or subscription-based content.
• VR hardware or accessories returned in damaged or used condition.

Product Replacement Option

If your VR hardware is defective, we may offer a replacement instead of a refund, depending on the issue.

Contact Us

For any questions or further assistance with your refund request, please reach out to our customer support team at [email protected].

We value your satisfaction and strive to provide an exceptional VR gaming experience.